which address
There is exactly one: info@aysound.com. The eleven free plugins, buying YER, a key that did not arrive, an invoice, a refund or withdrawal, press, accessibility, data protection — everything goes to the same inbox, and it is the same address your purchase e-mail comes from. We answer within 2 working days.
YER — purchase, key, refund
Write from the e-mail address you paid with and, if you have it, include the order number. With those two things we can find the purchase and resend the key in minutes.
Your right of withdrawal, the deadline and the model form are on the right of withdrawal page; how a purchase works is in the terms of sale. The seller's postal address is in the legal notice.
help us help you
The more of this your e-mail contains, the faster we can fix your problem:
- Which plugin and version — the version is shown at the bottom left of every plugin window.
- Your DAW and its version (for example FL Studio 2025, Ableton Live 12).
- Your Windows version (for example Windows 11 Pro).
- What happened — what you did, what you expected, and what you got instead. A screenshot helps a lot.
before you write
Many questions — installation, DAW rescans, presets, latency, uninstalling, and the YER key — are already answered in the support & FAQ section. The answer there is often faster than any e-mail.
found a bug?
Bug reports are the most valuable mail we get. Describe the steps that trigger the problem, and if the issue is reproducible, say so — reproducible bugs usually get fixed in the next update.