support.

Check the spam folder first, and search your whole mailbox for “YER” — the message comes from info@aysound.com, not from the payment page, and its subject line carries your order number (it looks like AYS-260904-0001). The key was also shown on the thank-you page right after payment.

Still nothing? Write to info@aysound.com from the address you paid with, or with your order number. We look it up by hand and send it again. Money reached us, so you get the key — that is not in question.

A YER key begins with YER1 and is meant to be copied, not typed. Almost every refusal is a half-copied key: select the whole line from the leading “YER” to the very last character, and let the plugin do the rest — a line break, a stray quote or a “Key:” in front of it do not bother it.

If a complete, freshly copied YER key is still refused, write to info@aysound.com from the address you paid with, or with your order number. Never send the key itself.

Two things have to be true. First, amount has to be above zero — it starts at 0, so a freshly inserted YER is deliberately silent. Second, something has to be arriving at the sidechain input: send the kick, or the voice, to YER’s sidechain input in your DAW. The display says which of the two it is: “no sidechain bus” when nothing is routed at all, “no sidechain signal” when nothing loud enough is arriving.

Without a sidechain YER listens to its own track. That is useful for building a static EQ with freeze, but it is not what the plugin is for. Where the sidechain input is set is a question for your DAW: FL Studio routes it as a sidechain send, Ableton Live offers it in the plugin’s Audio From selector — the manual walks through FL Studio, Ableton Live, Cubase, Studio One and Reaper one by one.

YER installs into the same VST3 folder as the free plugins, so the DAW rescan answer further down applies unchanged. One thing is YER-specific: it has an extra sidechain input bus, and a few hosts keep plugins with extra buses in a separate list.

YER is Windows only, 64 bit, VST3. No macOS, no AAX, no AU, no ARM.

The installer places the plugins in C:\Program Files\Common Files\VST3\aysound — the official VST3 search path. Then run a plugin rescan in your DAW:

• FL Studio: Options → Manage plugins → Start scan
• Ableton Live: Options → Plug-ins → Rescan
• Other DAWs: check the VST3 path in the plugin manager and rescan

You can see the installed version in the bottom left of every plugin and in the gear menu. New versions appear on the downloads page — just run the new setup over your existing installation; presets and settings are preserved.

Suite installation: Windows Settings → Apps → “aysound Suite” → Uninstall. ZIP installation: delete the respective .vst3 folder from C:\Program Files\Common Files\VST3\aysound. Your own presets and settings stay — the eleven suite plugins keep theirs under %APPDATA%\Ay Audio (the older folder name is kept on purpose so nobody loses presets) — if you want those gone too, delete that folder by hand.

• Drag changes the value · Shift + drag = fine mode
• Double-click a knob = back to its default value
• Click the value readout = type in a value directly (Enter confirms)
• Mouse wheel works on every knob

a/b holds two settings snapshots for quick comparison — dial in a sound, switch to b, dial in another, and flip back and forth. The arrows are undo/redo for parameter changes. The ? enables help mode: hover over any control and you get a short explanation right inside the plugin.

Yes — drag the bottom-right corner, continuously from 75% to 200%. Every plugin remembers its size and opens next time exactly the way you left it — in every project and every DAW. The gear menu also offers fixed sizes (100/125/150/200%).

Your own presets live as individual files under %APPDATA%\Ay Audio\<PluginName>\Presets. To back up or share them, just copy the .aypreset files — drop them into the same folder on the target machine and you're done. The factory presets (15–20 per plugin) are built into the plugin and can't get lost. The Save button in the preset browser stores the current sound under a name of your choice; Delete removes your own presets (factory presets are protected).

Some plugins use lookahead or oversampling and therefore have a small, constant latency (e.g. limiter, clipper, gate, saturator). It is reported precisely to the DAW, which compensates automatically — you don't have to do a thing, all tracks stay in sync. The exact latency in samples is shown in each plugin's gear menu.

Very low — the plugins are deliberately lightweight and happily run many instances per project. Oversampling costs the most processing power (AyClipper "4x", AySaturator): if you're working on weaker hardware, you can switch it off in the plugin. The interfaces are optimized too and only redraw when something changes.

• System: Windows 10 or 11, 64 bit (no ARM, no 32-bit hosts)
• Formats: VST3
• Sample rates: 44.1 to 192 kHz, all common buffer sizes
• DAWs: tested with FL Studio and Ableton Live; runs in any VST3 host
• macOS: there is no macOS version

No. The installers aren't commercially signed (the certificate costs several hundred euros a year), so SmartScreen shows a warning on first launch: “More info” → “Run anyway”. The downloads page provides SHA-256 checksums so you can verify every file. And download only from aysound.com — never install a copy from anywhere else.

Write to info@aysound.com and ideally include right away:

• Which plugin and which version (shown in the bottom left of the plugin)
• Your DAW and its version, plus your Windows version
• What exactly happens — and how to reproduce it
• If available: a screenshot

The more precise the description, the faster the fix.