support.

Check the spam folder first, and search your whole mailbox for “POMPA” — the message comes from the aysound address, not from the payment page.

Still nothing? Write to info@aysound.com from the address you paid with, or with your order number. We look it up by hand and send it again. Money reached us, so you get the key — that is not in question.

The key is about 118 characters long and is meant to be copied, not typed. Almost every refusal is a half-copied key: select it from the first “P” to the very last character, and let the plugin do the rest — a line break, a stray quote or a “Key:” in front of it do not bother it.

The plugin says only whether a key is valid, never why. That is deliberate: a detailed error message only helps somebody who is trying keys. If a complete, freshly copied key is still refused, send us the licence number shown in the licence panel — never the key itself.

That warning is about the publisher, not about the file. Click “More info” → “Run anyway”. You can compare the SHA-256 checksum from the downloads page before you do.

POMPA installs into the same VST3 folder as the free plugins, so the answer above about the DAW rescan applies unchanged. One thing is POMPA-specific: it wants a sidechain input, and a few hosts hide plugins with an extra input bus in a separate list. In Ableton Live, POMPA sits under Audio Effects like any other VST3.

POMPA is Windows only, 64 bit, VST3 and Standalone. No macOS, no AAX, no AU, no ARM.

Write to info@aysound.com with your order number. Your statutory right of withdrawal, and the one condition under which it ends early for digital content, are on the legal notice page.

Beyond the law: POMPA runs completely before you pay for it, so you can find out at no cost whether it suits you. If you bought it anyway and it does not fit — a Mac, a host that will not load it, anything — we would rather refund you than argue.

Install POMPA and paste the same key again. There is no activation to release, no seat to free up and nothing to ask us for — the key is checked on your own computer and works on the machines you work on yourself.

The key is in the email you got when you bought it. If that is gone, write to info@aysound.com and we send it again.

The installer places the plugins in C:\Program Files\Common Files\VST3 (or, without admin rights, in %LOCALAPPDATA%\Programs\Common\VST3 — both official VST3 search paths). Then run a plugin rescan in your DAW:

• FL Studio: Options → Manage plugins → Start scan
• Ableton Live: Options → Plug-ins → Rescan
• Other DAWs: check the VST3 path in the plugin manager and rescan

Yes — every plugin also installs as a self-contained app (Standalone) and shows up in the Start menu. On first launch, pick your sound card and input under Options → Audio/MIDI Settings. Handy for quick experiments or live situations without a DAW.

You can see the installed version in the bottom left of every plugin and in the gear menu. New versions appear on the downloads page — just run the new setup over your existing installation; presets and settings are preserved.

Suite installation: Windows Settings → Apps → "AySound Suite" → Uninstall. ZIP installation: delete the respective .vst3 folder from C:\Program Files\Common Files\VST3. Your own presets and settings under %APPDATA%\AySound are kept — if you want those gone too, delete that folder by hand.

• Drag changes the value · Shift + drag = fine mode
• Double-click a knob = back to its default value
• Click the value readout = type in a value directly (Enter confirms)
• Mouse wheel works on every knob

a/b holds two settings snapshots for quick comparison — dial in a sound, switch to b, dial in another, and flip back and forth. The arrows are undo/redo for parameter changes. The ? enables help mode: hover over any control and you get a short explanation right inside the plugin.

Yes — drag the bottom-right corner, continuously from 75% to 200%. Every plugin remembers its size and opens next time exactly the way you left it — in every project and every DAW. The gear menu also offers fixed sizes (100/125/150/200%).

Your own presets live as individual files under %APPDATA%\AySound\<PluginName>\Presets. To back up or share them, just copy the .aypreset files — drop them into the same folder on the target machine and you're done. The factory presets (15–20 per plugin) are built into the plugin and can't get lost. The Save button in the preset browser stores the current sound under a name of your choice; Delete removes your own presets (factory presets are protected).

Some plugins use lookahead or oversampling and therefore have a small, constant latency (e.g. limiter, clipper, gate, saturator). It is reported precisely to the DAW, which compensates automatically — you don't have to do a thing, all tracks stay in sync. The exact latency in samples is shown in each plugin's gear menu.

Very low — the plugins are deliberately lightweight and happily run many instances per project. Oversampling costs the most processing power (AyClipper "4x", AySaturator): if you're working on weaker hardware, you can switch it off in the plugin. The interfaces are optimized too and only redraw when something changes.

• System: Windows 10 or 11, 64 bit (no ARM, no 32-bit hosts)
• Formats: VST3 and Standalone
• Sample rates: 44.1 to 192 kHz, all common buffer sizes
• DAWs: tested with FL Studio and Ableton Live; runs in any VST3 host
• macOS: in the works — will appear right here on this site

No. The installers aren't commercially signed (the certificate costs several hundred euros a year), so SmartScreen shows a warning on first launch: "More info" → "Run anyway". The downloads page provides SHA-256 checksums so you can verify every file.

Write to info@aysound.com and ideally include right away:

• Which plugin and which version (shown in the bottom left of the plugin)
• Your DAW and its version, plus your Windows version
• What exactly happens — and how to reproduce it
• If available: a screenshot

The more precise the description, the faster the fix.